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Go to the first errorCustomer Communications Effectiveness Assessment
Customer Communications Effectiveness Assessment
Please complete the assessment below to receive your results.
1. FOUNDATIONS
How effective is your current customer communications strategy?
*This question is required.
2. How well do people within your organization create and execute business objectives for your customer communications?
*This question is required.
3. How aligned and streamlined are your organization’s customer communication processes, such as case management, business rules, quality assurance, and change management?
*This question is required.
4. How integrated are the technologies that drive your customer communications, such as business intelligence, business process management, customer relationship management, and enterprise content management?
*This question is required.