How Effective are your Customer Communications? - Broadridge

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Customer Communications Effectiveness Assessment

Customer Communications Effectiveness Assessment

Please complete the assessment below to receive your results.
1.

FOUNDATIONS

How effective is your current customer communications strategy?

*This question is required.
2.

How well do people within your organization create and execute business objectives for your customer communications?

*This question is required.
3.

How aligned and streamlined are your organization’s customer communication processes, such as case management, business rules, quality assurance, and change management?

*This question is required.
4.

How integrated are the technologies that drive your customer communications, such as business intelligence, business process management, customer relationship management, and enterprise content management?

*This question is required.